Encore Support website header logo with motto text, "We're The More You're Looking For"

Accessibility Statement for Encore Support

On the right-hand side of our page, you will see Toggles to activate High Contrast and Larger Font and we are building and will continue improving this website to be e-Reader & Keystroke-friendly for readers who use Assistive Technologies.

At Encore Support, we are committed to ensuring equal access and usability for all individuals, including those with disabilities. We strive to provide a positive and inclusive experience for everyone who interacts with our website and services. We believe that accessibility is an ongoing process and are dedicated to continuously improving the accessibility of our digital presence.

Web Content Accessibility Guidelines (WCAG) Compliance

Encore Support aims to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 level standards to ensure that our website is accessible to a wide range of people with disabilities.


What is WCAG?

The Web Content Accessibility Guidelines (WCAG)is an internationally recognised standard created by the World Wide Web Consortium (W3C).

Its purpose is to define how to … “make Web content more accessible to people with disabilities. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities….” Quote source: www.accessibility.org.au- What is the WCAG Standard?


Encore Support will endeavour to ensure website accessibility by taking the following measures :


  1. Alternative Text: We provide alternative text for all non-text content, such as images and videos, so that it can be changed into other forms people need, such as large print, Braille, speech, symbols or simpler language and ensure that screen readers can interpret the information accurately.


  1. Keyboard Navigation: Our website is designed to be easily navigated using a keyboard, allowing individuals who cannot use a mouse to browse our site effectively.


  1. Clear Structure and Headings: We use proper HTML markup and headings to organize the content of our website, making it easier for screen readers and assistive technologies to navigate and understand the information.


  1. Color Contrast: We have carefully chosen color combinations to ensure sufficient contrast between foreground and background elements, enhancing readability for people with visual impairments.


  1. Captions and Transcripts: For multimedia content, such as videos, we will provide captions and transcripts to make the information accessible to individuals who are deaf or hard of hearing.


Continuous Improvement

We recognize that there may still be areas of our website that need improvement in terms of accessibility. We are actively working to address these issues and are committed to regularly reviewing, testing, and updating our website to ensure compliance with accessibility standards.

Third-Party Accessibility

While we strive to make our website accessible, we acknowledge that some third-party content or components integrated into our site may not fully meet accessibility standards. In the process of building and maintaining our website we will encourage our partners to become accessibility compliant or provide accessible alternatives wherever possible.


Continual Accessibility Monitoring

We are committed to monitoring the accessibility of our website on an ongoing basis. We use automated tools, manual testing, and user feedback to assess and improve accessibility regularly.

Feedback and Contact Information

Encore Support welcomes feedback from individuals who have encountered accessibility barriers while using our website or services. If you have any suggestions or concerns about the accessibility of our digital presence, please contact us at via our Request A Call Back Contact Form › We appreciate your input and will endeavor to address accessibility issues promptly.


Quick Links to Learn More About Accessibility Standards

This Accessibility Statement was last updated on 8th September 2023.